Credit cards top BBB complaint list

Issues related to consumer borrowing have once again led to credit cards topping the Better Business Bureau of Central Ohio's list of complaints.

The BBB studied all of the complaints it received from consumers last year and found that once again, issues related to credit card accounts were the most common problem, according to a report from the Columbus Dispatch. And while there have been significant strides made in the last several months to add consumer protections for these accounts at the federal level, the resulting changes can often be slow to realize. These protections include mandates for clearer lending agreements.

"[Products or services consumers complain about] represent things where people don't know what a fair price is and don't know how to check out what's included in the deal," Roy Lewicki, a professor of management and human resources at the Ohio State University Fisher College of Business.

Consumers who want to get better control of their finances should check their credit reports to determine if there are problems that unfairly lower their credit scores. If so, working with a credit repair law firm can help to clear up these problems.