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91 percent of millennials prefer to shop online, with only 9 percent choosing to shop in-store only.
The millennial generation is often cited as being drastically different from the generations that came before it. In some ways this is true, as millennials interact very differently with finances, shopping and companies, preferring to use their dollars to support responsive and socially active businesses. On the other hand, millennials are now in the midst of growing their careers and families, so they share many of the same concerns that previous generations had.
Saddled with student loans, millennials are delaying forming families and purchasing homes. However, these are still aspirations for this generation. Since it is now the largest living generation, brands must pay close attention to the desires of millennials in order to succeed at capturing their attention—and their hard-earned dollars.
Note: we reference the most updated data available, but sometimes that information is from several years ago—check each individual source for specifics.
Millennials, also referred to as Generation Y, are currently between the ages of 25 and 41, and they are widely known as the first “connected” generation due to their savvy use of the internet. At about 80 million people, millennials account for around one-fifth of the population of the United States, making them the largest living generation. Like every generation, millennials are characterized by sharing similar worldviews, habits and traits.
As many millennials have graduated from college with financial responsibilities—including debt—they have a growing obligation to act more responsibly with their money and spending habits. Millennial net worth has grown more than 200 percent since 2018, but this generation still possesses less than 10 percent of total net worth. Millennials have an average post-tax income just shy of $60,000, but a relatively small amount of that (around 10 percent) gets saved due to rising housing costs and burdensome student loan debt.
As the first generation raised on the internet, millennials are leading the pack in online purchases. With convenience and price in mind, online outlets offer more value to the average millennial shopper. In recent years, millennials have become more concerned about security when completing transactions online. Forty percent of millennials refer to reviews and testimonials before purchasing any products, and the number is even higher when they are purchasing products online.
Millennials are also using subscription services to replace regular shopping trips to grocery stores and other brick-and-mortar shops. In a recent study, 23 percent of millennials said they prefer purchasing a product online before going to pick it up in store. They also favor generic store brands over name brands if it means saving money.
Millennials prefer brands that offer a unique experience, value for their money and great customer service. Although many brands have credited millennials for a downturn in business, 60 percent of millennials stay loyal to brands they purchase from. Millennials are also sensitive to how a company acts beyond its business interests, and they often prefer brands that are socially or politically active. Brands that own social media—either through clever messaging or a responsive account—are likely to succeed at winning the hearts of millennials.
Data about millennials shows that they are far more responsive to social media advertisements and advertising in general than previous generations, but there are caveats. Millennials prefer ads that are relevant, informative or humorous—and they need to feel that the source is trustworthy. However, a growing number of millennials have shunned advertising entirely by installing ad blockers. In general, the best way to market to millennials seems to be through trusted individuals, like influencers or other popular personalities, whom millennials already view as thought leaders.
Millennials are heavily burdened with debt from student loans and credit cards. As many borrow large sums of money to pay for education, millennials carry more than $500 billion in student loan debt. This large debt has a major impact on millennials as homeownership is down among the demographic, and over 50 percent have said their student loan debt has delayed their ability to save for a home.
Now that millennials have become the largest living generation in America, there is a growing need for brands and companies to design their sales tactics and marketing strategies to appeal to this demographic. Though millennials are often criticized for their spending habits, they are one of the generations that paved the way for brands to adapt to an online way of thinking via social media and other online platforms. With millennials being a generation that plays a major part in the U.S. economy, it is important for brands to stay educated on the spending habits of this growing powerhouse.
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